I’ve done business with some really amazing people and have gotten a good deal of repeat business from Craigslist. I’ve also met various inconsiderate jerks. For example: This week I answered an ad to shoot a wedding on the 7th. I was thrilled when I got a response asking if I was available and what my prices were. I sent a quick reply. About a day later, I received another email stating they would go with my lower priced package. They included the address of the chapel and asked if I wanted a money order or a cashiers check. Once again, I replied quickly. At this point, I didn’t have a contact number or a time for the wedding. A day passed. And then another. As time was of the essence, I wrote a quick note to this man stating that I was missing important information and could he send it to me. I waited another two days. Nothing. Finally, on Thursday, I wrote yet another email asking for the same information. Not a word. On Friday, I wrote a letter which explained my dilemma and said that I was under the impression they’d hired me and that I would appreciate a response either way. Nothing. The wedding is tomorrow and I still haven’t heard a peep.
And this isn’t the first time this has happened. A few months ago, I was hired to shoot a Fall catalog for a small clothing company called IDI. They hired me. I was hired. I spoke with Melissa (several times) and another person named Richard, who confirmed I was hired. I even booked models per their request. I kept them updated every step of the way and waited to hear back. A week passed. I called the company and inquired about the shoot. A receptionist informed me that the shoot had already taken place and they had used another photographer. When I complained to Melissa, she told me that they never actually made a commitment to use me and that they were waiting for ME to get in touch with them. In fact, she acted as though I were imaging they hired me. Because everything had taken place over the phone, I didn’t actually have any proof. Now, I’m not sure why they went ahead without me after verbally committing, but it doesn’t matter. They should have let me know. I even complained to the head of the company who treated me like a nuisance. Later, just to be a bitch, I sent them an invoice for my lost time. Obviously, they never paid me.
Needless to say, in this, the age of communication, why do people find it difficult to communicate? How hard is it to send a one line email that states you’ve changed your mind? Furthermore, if you actually hire someone and end up not being able to commit, it’s only common courtesy to let that person know. What these inconsiderate assholes don’t understand is that they’ve hung me out to dry. I book the time, I hire talent, I set aside time, I prepare, I make plans, I lose money. I shouldn’t have to say it, but it’s rude and unprofessional. It’s just plain rude. If you make plans and can’t keep them, have the decency to cancel! It’s never OK to make someone wait, to put them out, or upset their schedule. I’m a human being and I think I deserve better. I realize that you’re busy, but it literally takes two seconds to send an email. There really is no excuse for ignoring someone you’ve hired to do a job. Besides the fact that I was really looking forward to each of these jobs, there is of course, the big let down.
Now, I understand things happen. Maybe the head of the clothing company promised his cousin he could have the job. Maybe the wedding got canceled. Thing is, I don’t know. All I have to go on is silence. To ignore someone as though they are insignificant? Why do people do this? I could answer this question simply by expressing that people are assholes. But I just don’t get it. I really try to reply to all the email I receive. I know what it’s like to be on the other end. I ignore the occasional email, but if I’ve made a commitment to someone and can’t keep it, I apologize left and right. I let them know I’m sorry and I try to make it up to them. I hate letting people down, even if I don’t know them. It’s just not cool to treat people like dirt. They should be ashamed of themselves.
I guess the internet makes it easy. There was a time when people RSVP’d for parties by hand written letter, when it was considered impolite to ignore a written request, when your word was your bond. In this day and age, people are just screen names and common courtesy just isn’t that common anymore.